VIRTUAL
DEC 2, 2021
Gainsight’s CS Ops Unplugged
Meet our influential speakers leading key discussions.

Featured Speakers

Nick Mehta
CEO
GAINSIGHT

Seth Wylie
Director of CS Ops & Admin Community
GAINSIGHT

Courtney Hauser
Director of CS Strategy
GAINSIGHT

Nick Anderson
SVP Customer Success
SERVICETITAN

Johannes Loeffler
CCO
DEVO

Julie Pinto
Product Experience Designer
GAINSIGHT

Sonam Dabholkar
Director of Customer Success Operations
GONG.IO

Matthew Lind
Senior Merchant Success Operations Manager
AUCTANE

Nora Soza
Director, GTM Strategy and Operations
BOX

Mandy Major
Sr Manager, Global Support Operations
GAINSIGHT

Kendra McClanahan
Sr Manager, CS Operations
GAINSIGHT

Melissa Allen
Sr. Manager, Customer Success Operations
OKTA

Madeleine Zackoff
Director of Customer Success Architecture
SERVICETITAN

Jessica Palmer
Sr. Manager Delivery Operations for Customer Success
VMWARE

Gunjan Nichani
Lead, CX Systems Architects
ZOOMINFO

Wayne Dilworth
Gainsight Administrator
AVALARA

Victoria Barry
Gainsight Consultant and Strategic Projects
BOOMI

Anastassia Goidina
Senior Systems Analyst - Customer Success
RECORDED FUTURE

Justina Petkeviciute
Customer Success Operations Manager
PLANET

Todd Massey
Senior Customer Success Operations Manager
DELPHIX

Edgar Ramirez Vilchez
Director, Client Success Operations
ADP

Jean Nairon
Vice President, Customer Operations
PTC

Mary-Beth Donovan
Vice President, Global Customer Success Operations
VMWARE

Keith Mattes
Technical Program Specialist,
Gainsight Admin
RAPID7

Laura Salonga
Director of Product Management
ATHENAHEALTH

Lane Holt
Director of Client Outcomes
GAINSIGHT

Tyler McNally
SVP, CX + Customer Ops
GAINSIGHT

Emily Ryan
Chief Client Officer
VALUIZE

Gainsight helps customer success, post-sales, and product teams put customers at the heart of their business.