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Building a CS Ops Roadmap That Prioritizes Impact and…

Speakers: Kendra McClanahan, Matthew Lind (Auctane), Melissa Allen (Okta) and Laura Salonga (athenahealth)

Session Abstract

CS Ops leaders constantly work with a tension between ad-hoc requests and a strategic vision. How can you ensure you’re spending your time in the way that creates the greatest impact? Let’s discuss the practice of building (and sticking to) a CS Ops roadmap and how to create that balance between short-term needs and long-term goals.